At CrispyCurry, we strive to ensure customer satisfaction with our products, including our digital travel guide maps. Since these are digital goods delivered instantly, we have specific policies regarding refunds and cancellations. Please read this policy carefully before making a purchase.
1. Digital Product Refunds
All products sold on CrispyCurry are digital and are delivered immediately upon successful payment. Due to the nature of digital downloads, we are generally unable to offer refunds or exchanges once a product has been purchased and delivered. However, we may offer refunds under the following circumstances:
- Defective Product: If the digital map or guide you purchased is corrupt or not functioning as described, please contact us within 7 days of purchase. We will work to resolve the issue or provide a refund if we cannot fix the problem.
- Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate charge upon confirmation.
To request a refund under these conditions, please contact us at connect.crispycurry@gmail.com, providing details of the issue and your purchase information.
2. Cancellation of Orders
Since all products are digital and delivered instantly, order cancellations are not possible once payment has been processed. We advise reviewing your order carefully before completing your purchase.
3. Refund Request Process
To request a refund, please follow these steps:
- Email us at connect.crispycurry@gmail.com within 7 days of your purchase.
- Provide your order number, the email address used during purchase, and a brief description of the issue.
- Our team will review your request and respond within 3-5 business days. If eligible, your refund will be processed to the original payment method.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of Mind: We do not offer refunds if you change your mind about the purchase after the download link has been sent.
- Incompatibility: It is the buyer's responsibility to ensure that the digital products are compatible with their devices. We do not offer refunds for device incompatibility.
- Unauthorized Use: Any issues arising from unauthorized use of your account will not be eligible for a refund.
5. Delivery Issues
If you experience any issues receiving the download link for your digital product, please contact us immediately at connect.crispycurry@gmail.com. We will ensure that you receive the product you purchased.
6. Changes to this Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Any updates will be posted on this page with the "Last Updated" date. We encourage you to review this policy periodically.
7. Contact Us
For any questions or concerns regarding our refund or cancellation policy, please contact us at: